Advance Booking
Members must reserve classes exclusively through the Achieve app or our website. Bookings can be made up to two months in advance.

Late Cancellation Policy
To maintain fairness and maximize class availability, members must cancel at least 5 hours prior to the scheduled class via the app or email. Late cancellations will incur a $7.50 fee.

No-Show Policy
Failure to attend a booked class without prior cancellation will result in a $15 no-show fee for both 8-Class Credit members and Unlimited members.

Rationale
Our trainers dedicate time and care to preparing each class based on attendance. Respecting the cancellation window honors their preparation and ensures they can plan effectively. These policies also promote fairness for waitlisted members, encourage accountability, and help maximize class availability for everyone.

Waitlist Priority
When a spot becomes available, the first person on the waitlist receives an automated notification and has 1 hour to confirm attendance. If unclaimed, the spot progresses to the next person on the list.

Classes begin promptly at the scheduled time. Members who arrive late may enter only if permitted by the coach and must do so quietly to minimize disruption.

Medical Conditions
Notify trainers of any injuries or health concerns before class so modified exercises can be provided.

Attire
Workout-appropriate clothing is required. Please avoid loose jewelry or unsafe clothing.

Equipment Usage
Re-rack all weights and wipe down equipment with the provided disinfectant after each use.

Auto-Renewal
All memberships renew automatically at the end of the commitment period. To prevent renewal, cancellation requests must be submitted by email 14–30 days in advance of the auto-renewal date.

Early Cancellation Fee
Members who terminate their membership before the commitment period ends will incur a $99.99 early cancellation fee. Exceptions may be made for medical reasons with a doctor’s note.

Membership Changes

• Upgrades: Permitted at any time without additional fees.

• Downgrades: A $29.99 downgrade fee applies when switching to a lower-tier membership before the current commitment period ends.

Freeze Policy

• Unlimited Memberships: Freeze up to 30 days. $20/month thereafter.

• 8-Class Credit Memberships: Freeze up to 30 days. $20/month thereafter.

Membership Freeze Policy

1. Freeze Requests
   Members may request a hold for a minimum of 7 days and a maximum of 30 days per calendar year. Requests must be submitted via email to info@raedenfitness.com at least 7 days before the requested hold start date.

2. Billing During Hold
   Membership billing continues as normal during the hold period. All scheduled payments will be processed on regular billing dates.

3. Contract Extension
   The membership contract term will be extended by the total number of days the membership remains on hold. No active membership days are lost.

4. Early Termination
   Members wishing to cancel during or after a hold period remain subject to the standard early termination fees outlined in this agreement.

Refunds
All purchases (memberships, packages, retail) are non-refundable. Exceptions may be made for medical reasons with proper documentation.

Cancellation Policy
Clients must cancel or reschedule at least 12 hours before their scheduled session. Failure to do so will result in the session being marked as completed (no refunds or credits).

Late Arrival
If a client is more than 15 minutes late, the session may be canceled at the trainer’s discretion and counted as a completed session.

No-Shows
Missed sessions without prior notice will be forfeited and marked as completed.

Package Expiry
All personal and semi-private training sessions must be used within the expiry date of the purchased package, unless otherwise specified in a custom package.

Semi-Private Sessions
All participants must adhere to the same cancellation policy.

Phones
Texting and social media use are strictly prohibited during class. If an urgent matter requires attention, please step out of the gym space or into the locker area to use your phone. Recording for content (e.g., form checks, progress videos) is permitted.

Respect & Conduct
Maintain a supportive, encouraging, and inclusive environment. Bullying or harassment will result in membership review and potential termination.

Hygiene
Wear clean workout attire, apply deodorant, and bring a towel. This ensures a comfortable and respectful environment for all members.

For the safety and focus of all members, children requiring supervision are not permitted in the gym during sessions. There must be adult child supervision at all times.

Exceptions
If a child is mature enough to remain quiet and non-disruptive, they may stay under the condition that they are self-sufficient and do not disturb the class. Parents are asked to use their discretion and speak with a coach beforehand if unsure.

If a trainer is unavailable, a qualified substitute will lead the class. Notification will be sent via email, SMS, or app push notification.

Code of Conduct
Disrespectful behavior, misuse of equipment, or failure to follow trainer instructions may result in suspension or termination of membership.

Age Requirement
Members under 16 must be supervised by a parent or guardian or have prior approval for training.

Lost or Stolen Items
Raeden Fitness is not responsible for lost or stolen belongings. Lockers are available for daily use.

These policies are non-negotiable and apply to all members. Updates will be communicated via:

• Email

• App notifications

• Studio signage

Questions?
Contact info@raedenfitness.com or call (416) 412-1936 for further clarification.